Maintenance and support
Support and maintenance
A website needs looking after to stay fast, secure, and current. Our support keeps your site running well, with a team that knows it and is ready when you need them.
Two plans
Essential keeps the site healthy.
- Platform, theme, and plugin updates, applied and tested
- Backups, uptime monitoring, and security patching
- Up to 5 small content requests a month, turned around within 2 business days
- A quarterly check on speed, broken links, and forms
Standard includes everything in Essential, and adds the work that makes a site better.
- 6 hours a month of improvement work, drawn against a running list you keep
- Content rewrites, new sections, structure and navigation changes
- A quarterly review of what visitors are doing, and what to change because of it
- Priority scheduling ahead of new project work
Both run on a 12-month term, because the value builds over time rather than in any single month. We support WordPress, Webflow, and Drupal, including sites we did not build, after a short audit.
How we work with you
We tailor support to what you need, from content updates and design tweaks to speed checks, responsiveness testing, and bug fixes. Small updates or larger changes, we handle both. If your site needs something the two plans do not cover, a heavier content load, a compliance requirement, or extra hands during a campaign, we shape the plan around it.
Looking after the details
We monitor performance, test across browsers and devices, and keep things working so your visitors get a site at its best. When you need a change, you have a direct contact who knows your site.
What sits outside a plan
Rebrands, new templates, new integrations, and anything that is really a project sit outside support. We will tell you when a request crosses that line and quote it separately, so the monthly fee stays predictable.
What it costs
Essential starts at ₱5,000 a month for a brochure site. Plans run to ₱30,000 and up for e-commerce or anything taking payments, depending on scope and platform. We set out the full annual cost of keeping a site running, hosting, domain, and certificates included, in our guide to website maintenance costs.
Related services and work
Maintenance pairs with hosting and periodic audits to keep a site secure, fast, and current. We maintain sites like Ateneo de Manila University and Spinkie.
Related reading
Projects with this service
Do I need ongoing support and maintenance for my website?
Yes. Regular updates, security checks, and performance work keep your site secure, functional, and current, and catch small issues before they become expensive ones.
Will I have a dedicated support contact at Dthree Digital?
Yes, you'll have a dedicated contact who will be familiar with your website and will be your main point of contact for any support or maintenance requests. This ensures consistent, personalized service.
What does Dthree Digital's Website Support and Maintenance service include?
Essential covers the upkeep that keeps a site healthy: platform and plugin updates, backups, monitoring, security patching, up to five small content requests a month, and a quarterly check on speed, links, and forms. Standard adds six hours a month of improvement work, so the site keeps getting better rather than only staying the same.
How often does Dthree Digital update my website?
We believe in the importance of keeping your website updated and secure, so we regularly check for and implement updates to the CMS, plugins, and themes. The frequency of these updates depends on the platform used and the availability of updates, but we typically perform them on a monthly basis or as needed.
What happens if there's a problem with my website outside of regular business hours?
Reach out whenever the issue happens and we will address it as quickly as possible. Problems don't keep business hours, so urgent issues are prioritized as they come in.
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